Terms & Conditions
Welcome to EcooBasket.com, operated by Ecoo Hyper Retail Private Limited. By accessing this website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions.
1. About Ecoo Basket
Ecoo Basket is a B2B FMCG wholesale supply platform serving kirana stores, bakeries, general stores, restaurants and other eligible business customers.
Our delivery services are currently focused on Chennai, Tamil Nadu.
2. Customer Eligibility
By placing an order, you confirm that:
You are legally capable of entering into a business transaction.
The information provided by you is accurate and complete.
You are purchasing products for legitimate business or commercial purposes.
Where ordering on behalf of a business, you are authorized to do so.
Ecoo Basket may request additional business or verification information where required.
3. Account Information
Customers are responsible for maintaining accurate account details, including:
Customer/business name
Mobile number
Delivery address
Billing information
GST details, where applicable
Customers are responsible for activity carried out through their account or registered contact information.
4. Product Information
We make reasonable efforts to display accurate information regarding:
Product name
Brand
MRP
Pack or box quantity
Wholesale selling price
Product images
Availability
Product images are for reference purposes. Packaging, design, weight, batch or promotional labeling may change from time to time without materially changing the product.
5. Pricing
All prices displayed on EcooBasket.com are subject to change based on:
Supplier pricing
Brand revisions
Market conditions
Tax changes
Promotional offers
Product availability
The applicable price will normally be the price confirmed when the order is accepted.
Discount percentages and savings shown on the website may be rounded for display purposes.
6. MRP and Box Pricing
Ecoo Basket primarily sells products on a wholesale / box basis.
Where applicable:
Total MRP Value = Individual Product MRP × Number of Units in the Box
The wholesale box price may be lower than the combined MRP value.
Customers should verify the MRP variant, box quantity and product size before placing an order.
7. Taxes
Applicable taxes will be handled according to the relevant tax laws and invoice requirements.
Tax rates, HSN classifications and invoice details may vary by product category and applicable regulations.
8. Order Acceptance
Placing an order on EcooBasket.com does not automatically guarantee acceptance.
An order may be confirmed subject to:
Product availability
Price verification
Delivery serviceability
Payment verification
Minimum order requirements
Customer/account verification
Ecoo Basket reserves the right to reject or cancel an order where necessary.
9. Product Availability
All products are subject to stock availability.
If an ordered product becomes unavailable, Ecoo Basket may:
Contact the customer
Remove the unavailable item
Suggest an alternative
Adjust the invoice
Refund or credit the applicable amount
Substitutions will not normally be made without customer consent where the replacement is materially different.
10. Payment
Available payment methods may include:
UPI
Cash on Delivery (COD)
Other payment methods introduced by Ecoo Basket
Customers must ensure that payments are made through authorized payment channels.
11. Delivery
Ecoo Basket currently provides delivery primarily within Chennai.
Estimated delivery periods are indicative and may vary because of:
Product availability
Traffic
Weather
Delivery volume
Location restrictions
Public holidays
Events outside our reasonable control
Customers should provide a complete and accurate delivery address and reachable phone number.
12. Receiving Orders
Customers are encouraged to verify the shipment at delivery, including:
Number of boxes
Product variants
Visible damage
Shortage
Incorrect products
Any issue should be reported according to our Return & Refund Policy.
13. Order Cancellation
Orders may generally be cancelled before dispatch, subject to processing status.
Once dispatched, cancellation may not be possible.
Ecoo Basket may cancel an order due to:
Stock unavailability
Incorrect pricing or listing errors
Payment issues
Suspected misuse or fraud
Delivery restrictions
Any eligible payment already received will be handled according to our refund process.
14. Returns and Refunds
Returns, replacements and refunds are governed by the Ecoo Basket Return & Refund Policy.
Food and FMCG products may be subject to additional restrictions because of safety, hygiene, storage and product-integrity requirements.
15. Storage After Delivery
After successful delivery, customers are responsible for storing products according to the manufacturer's instructions.
Ecoo Basket may not be responsible for deterioration or damage caused by improper storage, excessive heat, moisture, mishandling or other conditions occurring after delivery.
16. Promotional Offers
Offers, discounts and promotional campaigns may:
Have specific validity periods
Apply only to selected products
Require minimum purchase quantities
Be limited by stock availability
Be modified or withdrawn where reasonably necessary
Unless specifically stated, multiple offers may not be combined.
17. Website Use
Customers must not:
Use EcooBasket.com for unlawful purposes
Attempt unauthorized access to the website or systems
Interfere with website operation
Misuse promotional offers
Submit false information
Attempt fraudulent orders or payments
Copy or misuse protected website content without authorization
18. Intellectual Property
The Ecoo Basket name, website content, graphics, design elements and company-owned materials are protected by applicable intellectual property laws.
Third-party brand names, trademarks and product images belong to their respective owners.
Nothing on this website grants users ownership of any trademark, copyright or other intellectual property.
19. Third-Party Services
EcooBasket.com may use third-party services for:
Payments
Hosting
Analytics
Communications
Delivery or logistics
Marketing
Those services may operate under their own terms and privacy policies.
20. Limitation of Liability
To the extent permitted by applicable law, Ecoo Basket will not be responsible for indirect, incidental or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded.
21. Force Majeure
Ecoo Basket will not be responsible for delays or failure caused by circumstances reasonably beyond our control, including:
Natural disasters
Floods
Severe weather
Government restrictions
Transport disruption
Strikes
Supplier disruptions
Telecommunications or internet outages
Other unforeseen events
22. Privacy
Personal information is handled in accordance with our Privacy Policy.
By using EcooBasket.com, you acknowledge that information necessary to process orders, payments, delivery and customer support may be processed for those purposes.
23. Changes to These Terms
Ecoo Basket may update these Terms & Conditions periodically.
The latest version published on EcooBasket.com will apply from the stated effective date.
24. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to applicable law, disputes relating to Ecoo Basket services will fall under the jurisdiction of the competent courts in Chennai, Tamil Nadu.
25. Contact Us
For questions regarding these Terms & Conditions:
Ecoo Hyper Retail Private Limited
Ecoo Basket – B2B FMCG Wholesale Supply
Vanagaram, Chennai, Tamil Nadu, India
Website: EcooBasketB2B.com
Phone: 9342358226
Email: ecoobasket@gmail.con
Ecoo Basket — Your Trusted B2B FMCG Wholesale Partner in Chennai