Payment Policy
This Payment Policy applies to purchases and business transactions made with Ecoo Basket, operated by Ecoo Hyper Retail Private Limited.
1. Accepted Payment Methods
Ecoo Basket currently accepts the following payment methods:
UPI Payment
Cash on Delivery (COD)
Other approved payment methods communicated by Ecoo Basket
Customers should make payments only through payment details officially provided by Ecoo Basket.
2. UPI Payments
Customers choosing UPI payment must verify the payment details before completing the transaction.
After payment, customers may be required to provide the transaction reference or payment confirmation for order verification.
An order will be treated as paid only after the payment has been successfully received and verified.
3. Cash on Delivery
Cash on Delivery may be available for eligible orders and delivery locations.
Customers are requested to keep the required payment amount ready when the order is delivered.
Ecoo Basket may restrict or withdraw COD availability for certain customers, orders, products or locations where reasonably necessary.
4. Order Confirmation
Submitting an order does not automatically confirm successful payment or final acceptance.
Orders may be confirmed after verification of:
Product availability
Final order value
Delivery location
Payment status
Customer information
Applicable minimum order requirements
5. Pricing
Customers should verify the following before confirming an order:
Product name
Product MRP
Pack or box quantity
Wholesale box price
Order quantity
Final payable amount
Prices and availability may change based on supplier revisions, market conditions, promotional offers and stock availability.
6. Taxes and Invoice
Applicable taxes will be included or displayed according to the product, invoice and prevailing tax requirements.
A valid invoice will be issued for completed orders as applicable.
Customers requiring GST details on their invoice should provide accurate business and GST information before invoice generation.
7. Failed Payments
If a payment fails but the customer's bank or UPI application shows an amount deducted, the customer should contact their bank or payment service provider and inform Ecoo Basket.
Ecoo Basket will verify whether the amount was actually received before confirming the order or initiating any applicable refund.
8. Duplicate Payments
If a customer accidentally makes the same payment more than once, the customer should contact Ecoo Basket with:
Order number
Payment amount
Transaction ID
Payment date
Relevant payment proof
After verification, the excess amount may be refunded or adjusted against another order with the customer's agreement.
9. Refunds
Eligible refunds will be handled according to the Ecoo Basket Return & Refund Policy.
Approved refunds may be processed through:
UPI
Bank transfer
Credit note
Adjustment against a future order
Other mutually agreed payment method
Refund processing time may vary depending on the payment provider and banking system.
10. Payment Security
Customers should never share confidential banking information such as:
UPI PIN
ATM PIN
OTP
Banking password
with Ecoo Basket employees, delivery personnel or any third party.
Ecoo Basket will never require a customer to disclose their UPI PIN or banking password to process an order.
11. Fraud Prevention
Ecoo Basket reserves the right to hold, reject or cancel transactions where there is reasonable suspicion of:
Fraudulent payment
Unauthorized transaction
Incorrect payment information
Abuse of offers or promotions
Other suspicious activity
Additional verification may be requested where necessary.
12. Payment Disputes
For any payment discrepancy, customers should contact Ecoo Basket with the relevant order and transaction details.
We will review the available records and assist in resolving legitimate payment-related concerns.
13. Contact Us
For payment support or transaction-related queries:
Ecoo Hyper Retail Private Limited
Ecoo Basket – B2B FMCG Wholesale Supply
Email: ecoobasket@gmail.com
Mobile: +91 93423 58226
Website: EcooBasketB2B.com
Location: Vanagaram, Chennai, Tamil Nadu, India
Ecoo Basket — Your Trusted B2B FMCG Wholesale Partner in Chennai.