Privacy Policy
Ecoo Basket is operated by Ecoo Hyper Retail Private Limited. We respect your privacy and are committed to protecting the personal information you share with us while using EcooBasket.com, placing orders, contacting our support team, or using our related services.
1. Information We Collect
When you use Ecoo Basket, we may collect information such as:
Name and business/store name
Mobile number and email address
Billing and delivery address
GST/business information, when provided
Order details and purchase history
Payment-related transaction information
Device, browser, IP address and website usage information
Customer support and communication records
We do not intentionally collect information that is not reasonably required to provide our services.
2. How We Use Your Information
We may use your information to:
Create and manage your customer account
Process and deliver orders
Generate invoices and order records
Contact you regarding orders, delivery or payments
Provide customer support
Send important service notifications
Improve our website, products and services
Prevent fraud, misuse and unauthorized activity
Maintain accounting, tax and regulatory records
Send promotional offers where permitted
3. Payments
Ecoo Basket may support payment methods including UPI and Cash on Delivery.
Where third-party payment services are used, payment information may be processed by the relevant payment service provider. Ecoo Basket does not necessarily store complete banking, card or UPI credentials on its own systems.
4. Delivery Information
We may share necessary customer information such as your name, mobile number, delivery address and order details with employees, delivery personnel or logistics partners solely for fulfilling your order.
5. Cookies and Website Analytics
EcooBasket.com may use cookies and similar technologies to:
Keep the website functioning properly
Remember customer preferences
Understand website traffic and usage
Measure advertising and marketing performance
Improve the shopping experience
You may control cookies through your browser settings, although disabling some cookies may affect website functionality.
6. Marketing and Advertising
With appropriate permission or where otherwise permitted, we may use contact and website activity information to provide relevant promotions, offers and product updates.
Our website may also use third-party analytics or advertising technologies such as Meta or similar platforms. These services may collect browser or device information according to their own privacy practices.
7. Sharing of Personal Information
We may share information only when reasonably necessary with:
Delivery and logistics providers
Payment service providers
Website, hosting and technology providers
Accounting or professional service providers
Government or regulatory authorities where legally required
Ecoo Basket does not sell customers' personal information to third parties.
8. Data Security
We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
9. Data Retention
We retain information only for as long as reasonably necessary for purposes such as:
Processing orders
Customer support
Accounting and taxation
Fraud prevention
Legal and regulatory compliance
Information may be deleted or anonymized when it is no longer required, subject to applicable retention obligations.
10. Your Choices and Rights
Depending on applicable law, you may request to:
Access personal information associated with you
Correct inaccurate information
Update your account information
Withdraw certain marketing permissions
Request deletion of eligible personal information
Raise a privacy-related complaint
Some records may need to be retained for taxation, accounting, fraud prevention or other legal requirements.
11. Third-Party Links
EcooBasket.com may contain links to third-party websites or services. Ecoo Basket is not responsible for the privacy practices or content of those third-party services.
12. Children's Privacy
Ecoo Basket is primarily a business-to-business FMCG wholesale service and is not intended for use by children.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology or applicable requirements.
Any updated version will be published on EcooBasket.com with a revised Last Updated date.
14. Contact Us
For questions, corrections, complaints or privacy-related requests, contact:
Ecoo Hyper Retail Private Limited
Ecoo Basket – B2B FMCG Wholesale Supply
Vanagaram, Chennai, Tamil Nadu, India
Website: EcooBasketB2B.com
Email: ecoobasket@gmail.con
Phone: 9342358226
Ecoo Basket — Your Trusted B2B FMCG Wholesale Partner in Chennai