Shipping Policy
This Shipping Policy applies to orders placed with Ecoo Basket, operated by Ecoo Hyper Retail Private Limited.
Ecoo Basket provides B2B FMCG wholesale supply services to kirana stores, bakeries, general stores, restaurants and other business customers.
1. Delivery Area
Ecoo Basket currently provides delivery services within Chennai, Tamil Nadu.
Orders outside our regular service area will be accepted only after confirmation from our team.
2. Order Processing
Orders are processed after confirmation of:
Product availability
Order quantity
Delivery address
Customer details
Payment status, where applicable
Eligible confirmed orders are generally prepared for same-day dispatch.
Orders received late in the day, on holidays, or during high-demand periods may be processed on the next working day.
3. Estimated Delivery Time
Our normal delivery timeline within Chennai is:
24–48 hours from order confirmation.
Delivery times are estimates and may vary because of:
Traffic conditions
Product availability
Delivery distance
High order volume
Weather conditions
Public holidays
Supplier delays
Operational circumstances beyond our reasonable control
4. Delivery Charges
Free delivery is available on eligible orders of ₹10,000 or above.
For orders below the applicable free-delivery threshold, delivery charges may apply depending on the delivery location and order size.
Any applicable delivery charge will be communicated before the order is finalized.
5. Delivery Address
Customers must provide a complete and accurate delivery address, including:
Business / Shop Name
Contact Person
Mobile Number
Full Delivery Address
Area / Locality
PIN Code
Landmark, where required
Ecoo Basket will not be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
6. Receiving the Order
Customers are requested to check the shipment at the time of delivery wherever possible.
Please verify:
Number of boxes
Product names
Product variants
Box quantities
Visible damage
Missing items
Any shortage, wrong product or visible damage should be reported to Ecoo Basket promptly.
7. Damaged or Incorrect Products
If an order is received damaged, incorrect, expired or short-delivered, please contact our support team within 24 hours of delivery.
Customers may be requested to provide:
Order or invoice number
Product details
Photos or videos
Batch / expiry information, where applicable
Eligible cases will be handled according to our Return & Refund Policy.
8. Delivery Attempts
Customers should ensure that an authorized person is available to receive the order.
If delivery cannot be completed because:
The customer is unavailable
The shop is closed
The delivery address is incorrect
The customer cannot be contacted
a further delivery attempt may need to be arranged.
Additional delivery charges may apply where a repeat delivery is required due to customer-side circumstances.
9. Delivery Delays
While Ecoo Basket aims to deliver orders within the estimated timeframe, occasional delays may occur.
Where there is a significant delay, our team will make reasonable efforts to communicate the updated delivery status.
10. Product Availability
All orders are subject to stock availability.
If a product becomes unavailable after an order is placed, Ecoo Basket may:
Contact the customer
Remove the unavailable item
Suggest an alternative product
Adjust the invoice
Issue an eligible refund or credit
Material substitutions will not normally be made without customer approval.
11. Order Tracking and Support
For delivery status or order-related support, customers may contact the Ecoo Basket team using the details below.
12. Contact Us
Ecoo Hyper Retail Private Limited
Ecoo Basket – B2B FMCG Wholesale Supply
Vanagaram, Chennai, Tamil Nadu, India
Mobile: +91 93423 58226
Email: ecoobasket@gmail.com
Website: EcooBasketB2B.com
Ecoo Basket — Your Trusted B2B FMCG Wholesale Partner in Chennai.