Return & Refund Policy
Ecoo Basket is operated by Ecoo Hyper Retail Private Limited and supplies FMCG products to kirana stores, bakeries, general stores, restaurants and other business customers.
As we deal in FMCG and food-related products, returns and refunds are handled subject to product condition, delivery status and applicable hygiene and safety requirements.
1. Returns Accepted For
Returns may be accepted in the following situations:
Wrong product delivered
Damaged product received
Expired product received
Product received with damaged outer packing affecting usability
Quantity shortage compared with the confirmed order or invoice
Product materially different from what was ordered
The issue should be reported to Ecoo Basket as soon as possible after delivery.
2. Return Request Time
Customers should report damaged, wrong, expired or missing products within 24 hours of delivery.
Requests raised after this period may not be eligible for return or refund unless there is a genuine product-quality or expiry issue that could not reasonably have been identified earlier.
3. Proof Required
For faster verification, customers may be asked to provide:
Order number
Invoice details
Product name
Quantity affected
Clear photos or video of the damaged/wrong product
Photo of the batch number, expiry date or outer carton where applicable
4. Products Not Eligible For Return
Returns may not be accepted for:
Products ordered incorrectly by the customer
Opened or partially consumed food or beverage products
Products with damaged packaging caused after delivery
Products stored improperly after delivery
Products sold under clearance or special non-returnable offers, where clearly mentioned
Items returned without the original packaging where verification is required
5. Damaged or Wrong Products
If Ecoo Basket confirms that a product was damaged, incorrect, expired or short-delivered, we may provide one of the following:
Replacement
Adjustment in the next order
Credit note
Refund, where applicable
The resolution method may depend on product availability, order value and delivery location.
6. Refunds
Approved refunds may be processed to the original payment method or another mutually agreed method.
For UPI payments, the refund may be sent back to the relevant UPI-linked account.
For Cash on Delivery orders, the refund may be processed through bank transfer, UPI, credit note or order adjustment after verification.
7. Refund Processing Time
Once approved, refunds are generally initiated within 5–7 business days.
The actual time taken for the amount to reflect may depend on the bank, UPI provider or payment service provider.
8. Partial Returns
If only part of an order is damaged, missing or incorrect, the return or refund will normally apply only to the affected products or quantities.
9. Order Cancellation
Orders may be cancelled before dispatch, subject to order-processing status.
Once an order has been dispatched, cancellation may not always be possible.
For already dispatched orders, any return will be handled under this Return & Refund Policy.
10. B2B Order Verification
As Ecoo Basket operates primarily as a B2B wholesale supplier, customers are requested to verify:
Product name
MRP variant
Box quantity
Number of boxes
Delivery condition
at the time of receiving the order whenever possible.
11. Delivery Refusal
Customers should not refuse delivery for minor outer-box damage if the products inside are safe and usable.
However, if the shipment is severely damaged, tampered with or appears unsafe, the customer should immediately inform Ecoo Basket before accepting the delivery.
12. Contact Us
For return, replacement or refund requests, contact:
Ecoo Hyper Retail Private Limited
Ecoo Basket – B2B FMCG Wholesale Supply
Vanagaram, Chennai, Tamil Nadu, India
Website: EcooBasketB2B.com
Phone: 9342358226
Email: ecoobasket@gmail.con
Ecoo Basket — Your Trusted B2B FMCG Wholesale Partner in Chennai